Privacy Policy

Effective Date: 01 January 2026
Company: Mr FiXiT (Pty) Ltd (“Mr FiXiT”, “we”, “us”, “our”)

1. Introduction

Mr FiXiT (Pty) Ltd values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect the information of all users who interact with our website, mobile application, or any related services (collectively “the Platform”).
By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to operate our services efficiently and securely.
The information we may collect includes:

2.1. Personal Information

• Full Name
• Contact Details (mobile number, email address, physical address)
• Identity Verification Documents (if required for contractor verification)
• Payment Information (bank details, transaction history, VAT numbers)
• Business Registration Details (for contractors or partners)

2.2. Technical Information

• IP Address, Browser Type, Operating System
• Device Identifiers and App Usage Analytics
• Cookies and tracking technologies for website performance and user experience

2.3. Service Usage Data

• Job Requests, Bookings, Quotes, and Transactions
• Communication between clients and contractors on the Platform
• Feedback, Ratings, and Support Interactions

3. How We Use Your Information

We use personal data to:
• Create and manage user accounts
• Verify identity and eligibility for services
• Process payments and invoices
• Facilitate communication between clients and contractors
• Provide customer support and technical assistance
• Improve our services through analytics and feedback
• Send important updates, notifications, or promotional information (where you have opted in)
• Comply with legal obligations and enforce our Terms of Service

4. Legal Basis for Processing

We process your data under one or more of the following legal grounds:
• Contractual necessity – to provide the service you requested
• Legal obligation – to comply with laws (e.g., tax or regulatory requirements)
• Legitimate interest – to improve our operations and prevent fraud
• Consent – where you have explicitly agreed to marketing or optional communications

5. Data Storage and Security

We use secure cloud infrastructure with industry-standard encryption and access controls.
All data is stored within reputable data centres that comply with POPIA and GDPR standards.
We regularly review security practices and restrict access to authorised personnel only.

6. Sharing of Information

We do not sell your personal data.
We may share information only with:
• Verified Contractors and Clients – to enable bookings and communication
• Payment Gateways and Banks – to process transactions securely
• Service Providers – hosting, analytics, email, and support vendors bound by confidentiality
• Legal Authorities – where required by law or to protect our rights and users
• Business Transfers – if Mr FiXiT undergoes a merger, acquisition, or restructuring

7. Data Retention

We retain your data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.
When no longer needed, data is securely deleted or anonymised.

8. Your Rights

Under POPIA and applicable laws, you have the right to:
• Access the information we hold about you
• Request corrections to inaccurate data
• Object to processing or withdraw consent
• Request deletion of your data (where legally permissible)
• Lodge a complaint with the Information Regulator of South Africa
Contact: complaints.IR@justice.gov.za

9. Cookies and Tracking

We use cookies and similar technologies to enhance functionality and analyse traffic.
You can manage cookies through your browser settings, but some features may not work if disabled.

10. International Data Transfers

If data is transferred outside South Africa, we ensure that adequate safeguards and data-protection agreements are in place with third-party processors (e.g., cloud hosting providers).

11. Children’s Privacy

Mr FiXiT does not intentionally collect data from children under the age of 18.
If you believe a minor has provided data to us, please contact us immediately for removal.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or business operations.
Revised versions will be posted on our website with the effective date indicated above.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:
Mr FiXiT (Pty) Ltd
Email: admin@mrfixithq.com
Website: www.mrfixithq.com
Registered Address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
South African Operations:
13 Regional Hubs Nationwide
© 2026 Mr FiXiT (Pty) Ltd. All rights reserved.
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